- Has adaptive design failed? Of course not
- The Web Is a Customer Service Medium
- Tech Companies Leave Phone Calls Behind--"Increasingly, social technology businesses are taking an antisocial attitude to callers, making themselves available to customers via e-mail, Twitter messages and Web sites." NYT
- eBay bans 'intangible' items including spells, curses and advice
- Uber Screwed Me (But At Least It Bought Me Breakfast!)--It's also having problems problemsx setting up in NYC.
- PayPal Screws Over a Small Businessman
- Why I Hate Buying Tickets
- The Cost Of Free Doughnuts: 70 Years Of Regret
- People Who Pay For A Service Are A Lot Nicer Than Those Who Don't
- Going broke with success: how an app with 200,000 downloads led to developer homelessness
- Authors Behaving Badly: How I Pissed Off Legions of Emily Giffin Fans
- The Best Book Reviews Money Can Buy--"Mr. Liu estimates that about one-third of all consumer reviews on the Internet are fake. Yet it is all but impossible to tell when reviews were written by the marketers or retailers (or by the authors themselves under pseudonyms), by customers (who might get a deal from a merchant for giving a good score) or by a hired third-party service." NYT
- Three Arrests In China Over Baidu "Post-Deleting" Services--"It is alleged that the employees accepted money in exchange for removing negative feedback left on Baidu's forum service. The company had already fired four people for misconduct before three of them were arrested."
- David Pogue Has Lost His iPhone--And how it was found.
- Bike Thief Gets Owned
- Australia: Court ponders 'trespass' by triggering iPad alarm--"A court has been asked to decide whether a man trying to find his allegedly stolen iPad was acting unlawfully when he tracked it down to a north Canberra townhouse using Apple's anti-theft app and a GPS."
- Chinese company uses leaked photos to copy, patent iPhone 5 design--And they're already on sale.
- Eolas strikes again: sues Facebook, Wal-Mart, and Disney over UC patents
- Cost of the Uniloc Lawsuit
- Confessions from the Most Corrupt Apple Store in America
- Will Apple's Tacky Software-Design Philosophy Cause A Revolt?
- Am I An Outlier, Or Are Apple Products No Longer Easy To Use?
- To Recruit Techies, Companies Offer Unlimited Vacation
- Vizio reboots the PC: a quiet American success story takes on sleeping giants
- Digg's new look shows the virtues of slowing down and savoring the Web--And while they're working on restoring its archives for its old users, seven years of Internet history are down the toilet.
